DCC Climbing Gym — Policies

General Rules

• Signed waivers required prior to climbing.
• Closed-toe shoes and shirts required; no bare feet on mats.
• Follow staff instructions. Harassment or abusive behavior will not be tolerated.
• No food on mats. Water in closed containers allowed.
• Use appropriate language and maintain a positive environment.

Age & Supervision

• Under 13: parent/guardian must supervise in climbing area.
• 13-17: may climb without parent present but require signed waiver by parent or legal guardian.
• 18+: may climb independently with signed waiver.

Bouldering Etiquette

• One climber per problem/route area; clear space for others to climb.
• Brush holds after heavy chalk use; rotate fairly.
• Allow others to take turns; be courteous with popular problems.

Youth Programs

• All youth must follow instructor directions; supervisors are responsible for behavior and safety.
• Parents must provide emergency contact info and sign required forms.
• Programs may have additional rules or waivers specific to that activity.

Membership, Pass & Refund Policies

• Memberships are non-transferable. Identification may be required at check-in.
• Punch passes/credits expire per product terms (default: 12 months unless stated otherwise).
• Pre-sale memberships: billing and activation follow the product terms at purchase. Check confirmation for start date and billing details.
• Recurring membership cancellations require 5 days' notice (or follow contract terms).
• Refunds are processed per product terms. Pre-sales are refundable up to opening date unless stated otherwise.

Classes & Events

• Book classes in advance. Some classes require minimum enrollment or instructor approval.
• Cancelations: Please cancel at least 24 hours prior to receive a refund or credit.
• Group reservations may require a deposit to hold the date and time.

Personal Belongings & Vehicle Liability

DCC Climbing Gym is not responsible for lost, stolen, or damaged personal items brought into the facility or left in vehicles on our premises. Please secure valuables in a locked locker or keep them with you at all times.

Accessibility & Adaptive Programs

We welcome climbers of all abilities. Adaptive sessions and equipment support are offered during posted adaptive hours. Contact us at tickets@dccclimbing.org for accommodations.

Health & Wellness

• Do not climb if you are sick, under the influence of drugs, or alcohol.
• Wash or sanitize hands before and after climbing.
• Report any injuries immediately to staff for assistance.

Code of Conduct & Removal

Staff reserve the right to refuse service or remove anyone who behaves unsafely or abusively. No refunds for removal due to misconduct except where required by law.